Reporting Guide

Step-by-step instructions on how to locate your Call Statistics and Contact Rates within each provider's dashboard.

Ricochet360

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How to View Contact Rates in Ricochet360

1.Log in to your Ricochet360 Dashboard.
2.Navigate to **"Reports"** in the left sidebar.
3.Select **"Standard Reports"**.
4.Choose **"Call Outcome Report"**.
5.Set your date range (e.g., "Last 30 Days").
6.Your **Contact Rate** is calculated as:

\`(Connected Calls / Total Dials) * 100\`

Five9

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Navigate to **Reporting > Standard Reports > Call Log**. Filter by "Disposition".

RingCentral

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Go to **Analytics Portal > Performance Reports**. View "Answered Calls" ratio.

Dialpad

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Check **Analytics > Calls**. Look for "Connection Rate" metrics.

Talkdesk

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Use **Live > Dashboard**. Monitor "Answer Rate" in real-time.

Nextiva

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Go to **Nextiva Analytics**. Select "Call Summary".

Zoom Phone

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Zoom Portal > **Phone System Management > Logs**.

Vonage

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Vonage Dashboard > **Reports > Summary**.

8x8

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8x8 Analytics > **Call Detail Records**.

GoToConnect

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GoTo Admin > **Activity > Call History**.

Sinch

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Check admin dashboard for reporting metrics.

FreeSWITCH

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Check admin dashboard for reporting metrics.

Unify

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Check admin dashboard for reporting metrics.

Plivo

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Check admin dashboard for reporting metrics.

TPx Communications

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Check admin dashboard for reporting metrics.

Sangoma

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Check admin dashboard for reporting metrics.

VirtualPBX

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Check admin dashboard for reporting metrics.

Avaya

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Check admin dashboard for reporting metrics.

Flowroute

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Check admin dashboard for reporting metrics.

Jive

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Check admin dashboard for reporting metrics.

Genesys

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Check admin dashboard for reporting metrics.

Kamailio

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Check admin dashboard for reporting metrics.

Opensips

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Check admin dashboard for reporting metrics.

OpenPhone

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Check admin dashboard for reporting metrics.

Yeastar

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Check admin dashboard for reporting metrics.

Phone.com

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Check admin dashboard for reporting metrics.

Cisco

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Check admin dashboard for reporting metrics.

3CX

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Check admin dashboard for reporting metrics.

Intermedia

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Check admin dashboard for reporting metrics.

Voxbone

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Check admin dashboard for reporting metrics.

Fuze

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Check admin dashboard for reporting metrics.

Webex

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Check admin dashboard for reporting metrics.

Ooma

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Check admin dashboard for reporting metrics.

SwiftTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Mitel

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Check admin dashboard for reporting metrics.

Grasshopper

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Check admin dashboard for reporting metrics.

Bandwidth

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Check admin dashboard for reporting metrics.

Net2Phone

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Check admin dashboard for reporting metrics.

ClearTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GlobalSolutions

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CloudTalk

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Check admin dashboard for reporting metrics.

RedTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TotalVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Asterisk

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Check admin dashboard for reporting metrics.

EliteSolutions

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

SmartCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

PrimeComms

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TotalNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Aircall

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Check admin dashboard for reporting metrics.

ClearNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Grandstream

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Check admin dashboard for reporting metrics.

OnSIP

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Check admin dashboard for reporting metrics.

RedVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

EliteComms

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

RedNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

DirectSolutions

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

UnifiedSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

ProVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TotalTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Nice CXone

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Check admin dashboard for reporting metrics.

GlobalCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

ClearConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

SmartConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreSolutions

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GlobalCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

BlueTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Telnyx

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Check admin dashboard for reporting metrics.

NextNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

EliteConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

RedCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GreenDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

UnifiedCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

EliteSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

ProCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

MightyCall

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Check admin dashboard for reporting metrics.

Twilio

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Check admin dashboard for reporting metrics.

UnifiedCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TrueNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

NextConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

Masergy

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Check admin dashboard for reporting metrics.

GreenCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GlobalConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TrueConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TrueDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GreenSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

NextVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

RedConnect

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TrueTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

ProSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

IntelePeer

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Check admin dashboard for reporting metrics.

SmartSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

UnifiedComms

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

RedDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

BlueNetworks

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

SwiftSolutions

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GlobalDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TotalCloud

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TotalSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

DirectTalk

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

CoreCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

ClearCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

BlueCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

GreenVoice

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

TrueCall

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

DirectDial

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.

PureSystems

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Standard Reporting: Go to Admin Panel > Reports > Call Statistics.